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Standard UK Delivery: Free of Charge for orders over £20 (2-3 working days).
Standard UK Delivery: £3.99 for orders less than £20 (2-3 working days).
All items will be delivered to the address you have confirmed at the point of your order.
Our last order date for guaranteed delivery in time for Christmas is Wednesday 16th December.
Please note delivery times may be longer during busy periods including (but not limited to) Black Friday, Christmas, Easter and any other Public Holidays or days of celebration.
Standard Delivery is through Royal Mail or FedEx, depending on order size, weight and Express Delivery. Orders placed before 2pm Monday to Friday will be sent out on the same day. Any orders placed on or after 2pm Monday to Friday will be dispatched the following working day.
Please note that we are unable to process orders for delivery on weekends or public holidays and do not currently ship outside of the United Kingdom.
If for whatever reason you’re not home when your parcel is due to be delivered, it may be left in a safe place advised on the delivery note posted through your door from the courier. If the delivery is not able to be completed, the courier will leave an attempted delivery note with instructions on how to rearrange for a more suitable time.
We will endeavour to deliver your order within the time frame outlined above. Thumbs Up! are not liable for any loss or damage suffered by you through any reasonable or unavoidable delay in the delivery. Should there be a delay to your order we will inform you as soon as possible.
You have 30 days to return any items. If 30 days have passed since your purchase, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We do not accept product returns that are intimate or sanitary goods, hazardous materials, flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable).
Please contact us via our contact page quoting your order number and order details to begin a return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.
If you have not received a refund, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us quoting your order number and order details where we will assist in the returns process.
