Hey there, awesome shopper! 🛍️
Changed your mind? No worries! 🔄
- You've got a whole 30 days to think it over and send items back our way.
- Oops, missed the 30 day mark? We might have to skip the refund or exchange this time.
A few return-y things to remember: 📝
- Send it back just as you got it - unused, happy, and in its original packaging.
- Some things just can't come back home, like food, flowers, magazines, and a few others. Also, let's keep those intimate or potentially hazardous items out of the return mix.
- Got your receipt or proof of purchase? Great! We'll need that.
- Sending it back to the maker? Nah, send it to us instead.
Partial refunds? Here's the scoop: 💸
- Books that look well-loved.
- Opened CDs, DVDs, games, and the like.
- Anything not quite how we sent it, unless it wasn't your doing.
- Items that took a bit more than 30 days to come back.
Starting a return? 📦
- Pop over to our contact page, drop in your order details, and we'll guide you through!
Shipping deets: 🚚
- You'll cover the return shipping, and just a heads up, we won't be refunding those costs.
- If you're sending something valued over £50, maybe track it or insure it. We'd hate for it to get lost in the post-world!
Refunds - The Fun Part! 💰
- Once we get your return and give it a once-over, we'll ping you an email.
- If all's good, your money will zoom back to your card or original payment method in about 5 working days.
Where's my refund? 🤔
- No sign of it yet? Check with your bank or card company. Sometimes, they like to take things slow.
- Still nothing? Reach out, and we'll help you hunt it down.
Exchanges - Swap it out! 🔄
- Got a faulty or damaged item? Bummer! Let us know, and we'll swap it for a shiny new one.
- Just contact us with your order deets, and we'll sort it out.
Thanks for shopping with us and for understanding our return dance! 🎈🎉